Contact
Talk to a person, not a ticket queue.
Whether it's a missing payout, a catalogue of four hundred tracks or a story you're writing, the right person in London or Lagos will reply — usually the same day.
Support runs 8am–8pm, Monday to Saturday, across London and Lagos time. Payout problems around the 1st of the month jump the queue.
Thanks — we've got it.
A real person will reply about getting started within one working day. (This is a concept, so nothing was actually sent.)
Offices
Two cities, one team.
Come and see us. There's always a kettle on in Peckham and a generator that works in Yaba.
2nd floor, 14 Rye Lane, Peckham, London SE15
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3rd floor, 22 Herbert Macaulay Way, Yaba, Lagos
—Before you write
You might find the answer right here.
The three things people ask us most.
Check your payout details first. Most late payouts are a new bank or mobile money account that hasn't been verified yet. Open your profile, confirm the account, and the money goes out the same day. Still missing after that? Pick "Payouts" above and we'll trace it.
The money waits safely. Until everyone signs, their share sits in the track's holding pen — nobody else can take it. TrackLedger sends gentle reminders, and our team can help mediate if it's a genuine disagreement.
Yes — and bring your catalogue. We'll run a free catalogue check before the call, so the demo uses your own tracks and shows exactly what's missing.
Still stuck?
A real person on our London or Lagos team replies within one working day.